FAQ & Policies

Business hours: Monday - Friday, 9am - 5pm

Orders that are being locally shipped (Guam), will be dropped at the post office on Fridays or Mondays depending on when your order is placed. Orders that are being shipped off island will be sent out on Saturdays or Mondays depending on when your order is placed. Please be patient when waiting for your package. Rune Cosmetics is not responsible for any delayed, lost or damaged packages. Once the package leaves our office, any issues with the post office is out of our hands.

All local pick ups will be scheduled at Agana Shopping Center unless stated otherwise. Once you place your order, please dm @rune.cosmetics to schedule your meet. You will receive an email when your order is ready for pickup, please follow the instructions on the email for smoother meet ups.

All glosses are made with vegan and cruelty free ingredients. We use organic fractionated coconut oil, hydrogenated polyisobutene, aloe vera oil, grapeseed oil, sunflower seed oil, and vitamin e oil in all our glosses. Some glosses may contain additional ingredients that are not suited for children, please be sure to read the descriptions of products before purchasing. It is recommended that you test products on small areas of skin if you are concerned about any allergies. Rune Cosmetics is not responsible for any allergic reactions or issues that may occur. 

We constantly check our website messages that you can leave by clicking the chat with us button on the page, but we also respond in a timely manner on instagram.